Return Policy

Merchandise Return / Exchange

1. Unused merchandise may be returned within 30 days of the invoice date for a full refund or exchange.
2. Kindly include a copy of the invoice with the items returned.
3. We suggest you contact our account manager before returning or exchanging any merchandise. (Contact details)

Non-refundable Items

1. Merchandise on promotion are non-returnable, non-refundable and non-exchangeable.
2. Shipping charges are not refundable.
3. The cost of shipping returned items are your responsibility.

Return / Exchange Instructions

1. Carefully package the unused items to be returned.
2. In the event of an exchange, must enclose a copy of your packing slip or invoice, indicating if you want a refund or an exchange.
3. If you want to exchange items, be sure to indicate which item(s) you would like in return.
4. Ship your package to:

   E8ge.com - Return Dept.
   E1109A, 10th Floor,
   Kelana Parkview,
   No. 1, Jalan SS6/2,
   47301 Petaling Jaya,
   Selangor, Malaysia.
   
   Tel : +603 7809 0988
   Fax : +603 7880 3087
   

5. We recommend purchasing insurance as we will not be held responsible for lost or damaged items.

Additional Terms and Conditions

1. If there is a difference in price between the items you are exchanging, your credit card will be either credited or charged for the difference.
2. E8ge.com reserves the right to charge a nominal shipping fee to ship returned items to you.
3. Please allow 15 days to process any Refund or Exchange & Return request from the date of receipt of the returned/exchanged items.
4. Kindly allow an additional 5 to 7 days to receive exchanged items and adjustments (if any) to appear on your credit card statements.