E8GE.com
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Return Policy

Merchandise Return / Exchange

  1. Unused merchandise may be returned within 30 days of the invoice date for a full refund or exchange.
  2. Kindly include a copy of the invoice with the items returned.
  3. We suggest you contact our account manager before returning or exchanging any merchandise. (Contact details)

Non-refundable Items

  1. Merchandise on promotion are non-returnable, non-refundable and non-exchangeable.
  2. Shipping charges are not refundable.
  3. The cost of shipping returned items are your responsibility.

Return / Exchange Instructions

  1. Carefully package the unused items to be returned.
  2. In the event of an exchange, must enclose a copy of your packing slip or invoice, indicating if you want a refund or an exchange.
  3. If you want to exchange items, be sure to indicate which item(s) you would like in return.
  4. Ship your package to:

    E8ge.com - Return Dept.
    E1109A, 10th Floor,
    Kelana Parkview,
    No. 1, Jalan SS6/2,
    47301 Petaling Jaya,
    Selangor, Malaysia.

    Tel : +603 7809 0988
    Fax : +603 7880 3087

  5. We recommend purchasing insurance as we will not be held responsible for lost or damaged items.

Additional Terms and Conditions

  1. If there is a difference in price between the items you are exchanging, your credit card will be either credited or charged for the difference.
  2. E8ge.com reserves the right to charge a nominal shipping fee to ship returned items to you.
  3. Please allow 15 days to process any Refund or Exchange & Return request from the date of receipt of the returned/exchanged items.
  4. Kindly allow an additional 5 to 7 days to receive exchanged items and adjustments (if any) to appear on your credit card statements.